Support

Check the on-line documentation to find system requirements, installation instructions, the reference manual, the user's guide, various FAQs (lists of frequently asked questions), information on product redistribution, and much more.

Still need help? Visualization Sciences Group provides technical support to those who have purchased it and to others during the product evaluation and warranty periods. See below for information on contacting the VSG technical support team.


Requesting technical support

General inquiries


Requesting technical support

If you are already a VSG customer, please have your maintenance agreement and license numbers ready to give the hotline analyst. Please include them in all correspondence. If you do not have this information, please provide other identifying info (your name, company name, location, Open Inventor license string, etc.) so that we can confirm your support status in the customer database.

When reporting a problem, please include the product name and version number, the platform (Windows XP, RHEL, etc.) along with a description of the problem and how we can reproduce it here. If error messages are generated, please include them. Whenever possible include a short test case ready to build or let us know if the problem can be reproduced using one of the examples delivered with the product.

Test cases should be zipped and put on the VSG ftp site in the incoming directory rather than sent as attachments to avoid potential virus/spam filter. The ftp site address is: ftp.vsg3d.com. NOTE: You will not be able to "see" any files posted in the incoming directory. This is to protect the privacy of your files and those of other customers.

From North, South, and Central America
  • Phone: 800 428 7588 (US only)
  • Phone: +1 781 685 4855
  • Fax: +1 781 685 4601
  • Email: hotline@vsg3d.com
    From Europe, Middle East, Africa, Asia, and Australasia

General inquiries

From North, South, and Central America
  • Visualization Sciences Group, Inc.
    15 New England Executive Office Park
    Burlington, MA 01803
    USA
     
  • Phone: +1 781 685 4855
  • Fax: +1 781 685 4601
  • Email: info@vsg3d.com
  • WWW: www.vsg3d.com
    From Europe, Middle East, Africa, Asia, and Australasia
  • Visualization Sciences Group S.A.S.
    87 Avenue Kennedy - BP 50 227
    F-33708 Merignac Cedex
    France
     
  • Phone: +33 (0) 556 13 37 77
  • Fax: +33 (0) 556 13 02 10
  • Email: info@vsg3d.com
  • WWW: www.vsg3d.com